Policies

Make The Most of Your Experience

  • Our scheduling is planned to allow the correct time for each luxurious service. Please help yourself and other guests by being on time. We recommend that you arrive 15 minutes early to get yourself settled. We understand that on occasion, circumstances arise which may cause a guest to arrive late. We will do everything to accommodate you if this occurs. However, in some cases, it may be appropriate to shorten or reschedule services.
  • After you reserve your appointment, should a cancellation be necessary, we require a minimum of 24 hours notice ahead of your appointment time. We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitment to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
  • To guarantee availability of your next appointment, we recommend that you reserve your next appointment before you leave.
  • In the event that your service provider leaves, we will move your appointment to another service provider to ensure that all of your needs are met.
  • We are committed to providing a relaxing, stress-free atmosphere for all of our guests. Should it be necessary that you bring children to your appointment, please note that children under 12 must be attended to at all times. We love families and children, however, we use chemicals, hot tools and sharp scissors which can create a hazardous environment for unattended children.
  • In order to maintain a peaceful experience for all guests we recommend putting cell phones on vibrate.
  • No refunds are available on gift certificates.
  • There will be a $35.00 fee on all returned checks.
  • As the owner, we want our guests to be super-pleased-in fact, absolutely thrilled- with everything we do. So all of our services come with our ironclad, risk free guarantee. What does this mean? Simply this: If you are not happy with our work, we’ll do it over for free. If you’re still not thrilled you can have your money back. No questions asked. No hard feelings. It’s your choice. We stand behind our work 100%. If you ever have any questions or concerns about our work, please call us right away.

Appointment Policy

After you reserve your appointment, should a cancellation be necessary, we require a minimum of 24 hours notice ahead of your appointment time.

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. Cancellations and "no shows" leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Due to scheduling commitment to other clients' schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.

Our coupons are available for first-time visitors only.